Remote Client Support Specialist | Flexible Hours

OneTouch Direct, LLC; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health care plan

Paid training

Overtime opportunities

Job summary

OneTouch Direct is seeking a Remote Client Support Agent to deliver exceptional client support and ensure customer satisfaction through professional communication and problem-solving. You must live in San Antonio, TX, and work a 40-hour remote schedule with potential overtime.

In this remote role, you will respond to inquiries via phone, email, and chat, demonstrate product knowledge, and collaborate with teammates to continuously improve service delivery.

Qualifications

• 1-2 years of experience in customer service or support.
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work remotely with minimal supervision.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Understand products and services to address client needs.
• Provide solutions while maintaining a positive experience.
• Maintain accurate documentation of interactions.
• Collaborate with team to improve service delivery.

Skills

Customer service

Verbal communication

Written communication

CRM software

Tools

CRM software

Support tools

Job description

OneTouch Direct is seeking a Remote Client Support Agent to deliver exceptional client support and ensure customer satisfaction through professional communication and problem-solving. You must live in San Antonio, TX, and work a 40-hour remote schedule with potential overtime.

In this remote role, you will respond to inquiries via phone, email, and chat, demonstrate product knowledge, and collaborate with teammates to continuously improve service delivery.