Remote Client Support & Scheduling Specialist

Next Stop Travel; Lakewood (OH); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization that specializes in planning and coordinating services for a broad client base. We seek a Customer Service Representative who will handle client inquiries, organize service arrangements, and support coordination processes in a structured remote environment.

You will identify client needs, present service options, schedule plans, and manage reservations with external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication skills

Remote work

Job description

Next Stop Travel is a remote-based organization that specializes in planning and coordinating services for a broad client base. We seek a Customer Service Representative who will handle client inquiries, organize service arrangements, and support coordination processes in a structured remote environment.

You will identify client needs, present service options, schedule plans, and manage reservations with external providers.