Remote Client Support & Scheduling Specialist

Next Stop Travel; Fresno (CA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training provided

Performance-based pay

Job summary

Next Stop Travel is a remote-based organization dedicated to delivering structured planning and coordination services for a broad client base. This role involves assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a remote environment.

The Customer Service Representative must be detail-oriented, capable of managing multiple tasks, and comfortable using digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Remote work tools

Job description

Next Stop Travel is a remote-based organization dedicated to delivering structured planning and coordination services for a broad client base. This role involves assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a remote environment.

The Customer Service Representative must be detail-oriented, capable of managing multiple tasks, and comfortable using digital tools.