Remote Client Support & Scheduling Specialist

Next Stop Travel; Sterling Heights (MI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel is a remote-based organization that delivers structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication. You will serve as a primary contact, coordinate reservations with providers, and maintain

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Organizational skills

Communication skills

Attention to detail

Independent work

Digital tools

Tools

Internal systems

Job description

Next Stop Travel is a remote-based organization that delivers structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication. You will serve as a primary contact, coordinate reservations with providers, and maintain