Remote Client Support & Scheduling Specialist

Next Stop Travel; Gastonia (NC); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process from a remote setting.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks efficiently in a distributed team environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative roles

Strong communication

Independent work

Education

High school diploma or equivalent

Tools

Digital tools

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process from a remote setting.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks efficiently in a distributed team environment.