Remote Client Support & Scheduling Specialist

Next Stop Travel; Dearborn (MI); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Training & onboarding

Performance-based pay

Job summary

Next Stop Travel is a fully remote company offering structured planning and coordination services. We seek a Customer Service Representative to assist clients, coordinate service arrangements, and manage reservations in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, present service options, and maintain accurate records while supporting ongoing process improvements and team collaboration.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Independent work

Tools

CRM systems

Job description

Next Stop Travel is a fully remote company offering structured planning and coordination services. We seek a Customer Service Representative to assist clients, coordinate service arrangements, and manage reservations in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, present service options, and maintain accurate records while supporting ongoing process improvements and team collaboration.