Remote Client Support & Scheduling Specialist

Next Stop Travel; Rochester (MN); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a structured remote environment.

Responsibilities include handling inquiries across emails, calls, and online platforms, coordinating detailed service plans, and submitting reservations with external providers

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organization

Communication

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process in a structured remote environment.

Responsibilities include handling inquiries across emails, calls, and online platforms, coordinating detailed service plans, and submitting reservations with external providers