Remote Client Support & Scheduling Specialist

Next Stop Travel; Fargo (ND); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote-friendly environment

Training and onboarding

Ongoing support

Job summary

Next Stop Travel is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

This role requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication across channels.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Independent work

Attention to detail

Job description

Next Stop Travel is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

This role requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication across channels.