Remote Client Support & Scheduling Coordinator

Next Stop Travel; Maple Grove (MN); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Training and ongoing support

Job summary

Next Stop Travel is a remote-based organization that delivers structured planning and coordination services to a broad client base. We seek a detail-oriented Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process from a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and manage reservations with external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Coordination

Administrative support

Job description

Next Stop Travel is a remote-based organization that delivers structured planning and coordination services to a broad client base. We seek a detail-oriented Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process from a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, and manage reservations with external providers.