Remote Client Support & Scheduling Specialist

Next Stop Travel; Cincinnati (OH); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly environment

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative for a flexible remote role. The candidate will assist clients, coordinate service arrangements, and manage reservations with external providers from a remote, structured environment.

Key duties include handling inquiries via email/phone, identifying needs, and maintaining accurate records while contributing to team improvements. Prior experience in customer service and strong communication are preferred.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Tools

CRM tools

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative for a flexible remote role. The candidate will assist clients, coordinate service arrangements, and manage reservations with external providers from a remote, structured environment.

Key duties include handling inquiries via email/phone, identifying needs, and maintaining accurate records while contributing to team improvements. Prior experience in customer service and strong communication are preferred.