Remote Client Support & Scheduling Specialist

Next Stop Travel; Burlington (VT); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative for a remote role. You will handle client inquiries via email, phone, and online platforms, identify needs, and present service options.

You will coordinate scheduling and organize detailed service plans, submitting reservations with external providers and ensuring clear communication at every stage. The position emphasizes accuracy, independence, and the ability to manage multiple tasks in a structured remote environment and offers

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative skills

Attention to detail

Communication

Tools

Digital tools

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative for a remote role. You will handle client inquiries via email, phone, and online platforms, identify needs, and present service options.

You will coordinate scheduling and organize detailed service plans, submitting reservations with external providers and ensuring clear communication at every stage. The position emphasizes accuracy, independence, and the ability to manage multiple tasks in a structured remote environment and offers