Remote Client Support & Scheduling Coordinator

Next Stop Travel; Miami (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Job summary

Next Stop Travel is seeking a diligent Customer Service Representative to support clients remotely. You will respond to inquiries, coordinate service plans, and submit reservations with external providers, ensuring accuracy and timely follow-up.

This is a flexible remote position with training and ongoing support. You will work independently, manage priorities, and contribute to process improvements while upholding professional communication across platforms.

Qualifications

• Experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Detail-oriented and accurate in records.

Responsibilities

• Serve as the primary contact for client inquiries via email, phone, and online platforms
• Identify client needs and present suitable service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Digital tools

Attention to detail

Job description

Next Stop Travel is seeking a diligent Customer Service Representative to support clients remotely. You will respond to inquiries, coordinate service plans, and submit reservations with external providers, ensuring accuracy and timely follow-up.

This is a flexible remote position with training and ongoing support. You will work independently, manage priorities, and contribute to process improvements while upholding professional communication across platforms.