Remote Client Support & Scheduling Specialist

Next Stop Travel; San Jose (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients, arrange service plans, and coordinate reservations in a remote environment. You will be the client contact via email, phone, and online platforms, identifying needs and presenting options.

Ideal candidates have experience in customer service, strong organizational skills, and proficiency with digital tools. This remote role offers flexible work arrangements and ongoing training to help you grow with

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Digital tools

Independent work

Tools

CRM software

Email platforms

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients, arrange service plans, and coordinate reservations in a remote environment. You will be the client contact via email, phone, and online platforms, identifying needs and presenting options.

Ideal candidates have experience in customer service, strong organizational skills, and proficiency with digital tools. This remote role offers flexible work arrangements and ongoing training to help you grow with