Remote Client Support & Scheduling Specialist

Next Stop Travel; City of Albany (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support client requests and coordinate service plans in a remote environment. You will act as the main contact across email, phone, and online platforms, identifying client needs and presenting suitable options.

The role emphasizes independent work, solid organizational skills, and precise documentation. Training and ongoing support are provided, with compensation tied to completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Communication

Multitasking

Digital tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support client requests and coordinate service plans in a remote environment. You will act as the main contact across email, phone, and online platforms, identifying client needs and presenting suitable options.

The role emphasizes independent work, solid organizational skills, and precise documentation. Training and ongoing support are provided, with compensation tied to completed client arrangements.