Remote Client Coordination & Support Specialist

Velvethorizons; Portland (OR); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and onboarding support

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a flexible remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Communication skills

Independent worker

Digital tools

Tools

CRM software

Scheduling tools

Email management

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a flexible remote environment.