Remote Client Support & Coordination Specialist

Next Stop Travel; Toledo (OH); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely via email, phone, and online platforms. This role emphasizes strong attention to detail and the ability to manage multiple tasks within a structured remote setting.

You will identify client needs, present service options, coordinate schedules, and manage reservations with external providers, while maintaining accurate records and contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Communication

Independent work

Attention to detail

Tools

CRM software

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely via email, phone, and online platforms. This role emphasizes strong attention to detail and the ability to manage multiple tasks within a structured remote setting.

You will identify client needs, present service options, coordinate schedules, and manage reservations with external providers, while maintaining accurate records and contributing to process improvements.