Remote Client Services & Coordination Specialist

Next Stop Travel; Hilton Head Island (SC); Remote; USD 36,000 - 52,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative for a remote position. You will assist clients, organize service arrangements, and support coordination efforts in a structured remote setting.

Key responsibilities include handling inquiries via email/phone/online platforms, coordinating detailed service plans, submitting reservations with external providers, and maintaining accurate records while collaborating with the team.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Organizational skills

Remote work

Tools

CRM software

Email platforms

Job description

Next Stop Travel is seeking a Customer Service Representative for a remote position. You will assist clients, organize service arrangements, and support coordination efforts in a structured remote setting.

Key responsibilities include handling inquiries via email/phone/online platforms, coordinating detailed service plans, submitting reservations with external providers, and maintaining accurate records while collaborating with the team.