Remote Client Success & Scheduling Specialist

Next Stop Travel; Washington (District of Columbia); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based pay

Training & ongoing support

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients, manage inquiries, and coordinate service arrangements in a remote setting. You will communicate via email, phone, and online platforms and ensure timely follow-up.

The role emphasizes organization, multi-tasking, and accurate record-keeping in internal systems. Training and ongoing support are provided, with performance-based compensation linked to client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Education

High School Diploma or equivalent

Tools

CRM software

Email platforms

Calendar tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients, manage inquiries, and coordinate service arrangements in a remote setting. You will communicate via email, phone, and online platforms and ensure timely follow-up.

The role emphasizes organization, multi-tasking, and accurate record-keeping in internal systems. Training and ongoing support are provided, with performance-based compensation linked to client arrangements.