Remote Client Success & Scheduling Coordinator

Next Stop Travel; Milford (DE); Remote; USD 32,000 - 52,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options.

You will coordinate scheduling, manage reservations with providers, and ensure clear, timely communication throughout all stages. The role emphasizes attention to detail, ability to multitask, and collaboration with the team, in a flexible remote environment with ongoing training and

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication

Independent work

Digital tools

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options.

You will coordinate scheduling, manage reservations with providers, and ensure clear, timely communication throughout all stages. The role emphasizes attention to detail, ability to multitask, and collaboration with the team, in a flexible remote environment with ongoing training and