Remote Client Success & Renewal Manager II

Gallagher; Tallahassee (FL); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking a remote Client Service Manager to join our small business division. You will lead renewal activities, secure ongoing client relationships, and collaborate with the sales team to expand services. A focus on mentoring staff and maintaining data integrity will be essential.

You will work with clients across the country, leveraging Gallagher's digital tools to deliver superior service while adapting to evolving risk management needs and ensuring compliance with standards.

Qualifications

• Build professional relationships with internal and external partners.
• Adapt to shifting priorities while maintaining service quality.
• Collaborate with Gallagher teams to deliver client solutions.

Responsibilities

• Lead renewals to deliver high-quality, timely solutions.
• Secure existing business and drive cross-sell opportunities.
• Nurture client relationships with buyers and day-to-day contacts.
• Mentor team members with feedback and development.
• Ensure data accuracy and compliance in Gallagher systems.

Skills

Relationship building

Adaptability

Cross-team collaboration

Education

Bachelor’s degree or GED with experience

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager to join our small business division. You will lead renewal activities, secure ongoing client relationships, and collaborate with the sales team to expand services. A focus on mentoring staff and maintaining data integrity will be essential.

You will work with clients across the country, leveraging Gallagher's digital tools to deliver superior service while adapting to evolving risk management needs and ensuring compliance with standards.