Remote Client Service Manager II – Renewal & Growth Advocate

Arthur J. Gallagher & Co. (AJG); Dallas (TX); À distance; USD 60 000 - 85 000; Plein temps

Résumé du poste

Gallagher is seeking a remote Client Service Manager to join our small business division, delivering exceptional service and building strong client relationships. You will collaborate with the sales team to meet goals, address evolving client needs, and drive continuous improvement.

You will guide a team through consultative risk-management conversations, mentor colleagues, and maintain accurate client data while leveraging Gallagher technology to enhance productivity and quality.

Qualifications

• Bachelor's degree with 1+ years client service and/or claims management experience OR High School/GED with 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsabilités

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
• Guide your team members in addressing a client's risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within the Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Connaissances

Relationship building

Adaptable mindset

Cross-team collaboration

Formation

Bachelor's degree

High School/GED + experience

Outils

Microsoft Office

Description du poste

Gallagher is seeking a remote Client Service Manager to join our small business division, delivering exceptional service and building strong client relationships. You will collaborate with the sales team to meet goals, address evolving client needs, and drive continuous improvement.

You will guide a team through consultative risk-management conversations, mentor colleagues, and maintain accurate client data while leveraging Gallagher technology to enhance productivity and quality.