Remote Client Success & Renewal Manager

Arthur J. Gallagher & Co. (AJG); Tallahassee (FL); Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a remote Client Service Manager for our small business division. You will lead renewal efforts, protect existing business, and upsell services while nurturing client relationships and guiding a team through risk-management conversations.

The role emphasizes collaboration with sales, process improvement, and delivering high-quality service in a distributed environment. A strong client-focus and proficiency with Microsoft Office are expected.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client's risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Gallagher is seeking a remote Client Service Manager for our small business division. You will lead renewal efforts, protect existing business, and upsell services while nurturing client relationships and guiding a team through risk-management conversations.

The role emphasizes collaboration with sales, process improvement, and delivering high-quality service in a distributed environment. A strong client-focus and proficiency with Microsoft Office are expected.