Remote Client Service Manager - Renewal & Growth

Gallagher; Tampa (FL); Teletrabalho; Confidential; Tempo integral

Resumo da oferta

Gallagher seeks a remote Client Service Manager to join our PL division and deliver exceptional service to a diverse client base. You will lead renewal efforts, nurture client relationships, and collaborate with sales to grow service lines while ensuring risk management needs are met.

You’ll guide a team, conduct periodic audits, and leverage Gallagher’s technology to drive productivity and quality. A customer-focused mindset and licensing are valued with growth opportunities within a global,

Qualificações

• Bachelor's degree with 1+ years client service and/or claims management experience, OR high school/GED with 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsabilidades

• Take a leadership role in renewal process to ensure high-quality solutions are delivered to clients.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with buyers in the client organization as well as day-to-day client representatives.
• Guide your team in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Conhecimentos

Client service experience

Claims management experience

Formação académica

Bachelor's degree

High School diploma / GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Gallagher seeks a remote Client Service Manager to join our PL division and deliver exceptional service to a diverse client base. You will lead renewal efforts, nurture client relationships, and collaborate with sales to grow service lines while ensuring risk management needs are met.

You’ll guide a team, conduct periodic audits, and leverage Gallagher’s technology to drive productivity and quality. A customer-focused mindset and licensing are valued with growth opportunities within a global,