Remote Client Success Partner | ROI & Retention

Vinnie Mac, LLC; St. Louis (MO); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

2 weeks of paid time off (PTO)

401(k) with 4% matching

Professional development opportunities

Positive work culture

Job summary

Vinnie Mac, LLC is seeking a Client Success Specialist to manage and build relationships with our restoration contractor clients. This role emphasizes proactive communication, account performance reporting, and client retention.

Key responsibilities include maintaining engagement through regular communication and ensuring project success. Benefits include remote work flexibility, 2 weeks of paid time off, and a supportive team environment committed to professional growth.

Qualifications

• Strong understanding of timelines and deadlines.
• Comfortable conducting business conversations via phone and web meetings.
• Skilled at simplifying complex concepts for clients.

Responsibilities

• Manage and build relationships with restoration contractor clients.
• Serve as the primary point of contact between clients and the agency.
• Ensure project success and manage client expectations.

Skills

High attention to detail

Outstanding follow‑up and follow‑through

Excellent time management

Strong people skills

Excellent written and spoken communication skills

Job description

Vinnie Mac, LLC is seeking a Client Success Specialist to manage and build relationships with our restoration contractor clients. This role emphasizes proactive communication, account performance reporting, and client retention.

Key responsibilities include maintaining engagement through regular communication and ensuring project success. Benefits include remote work flexibility, 2 weeks of paid time off, and a supportive team environment committed to professional growth.