Remote Partner Success Manager for Growth & Retention

KeyData; Destin (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Long-term disability insurance

Life insurance $50,000

Gym membership up to $200/year

Internet reimbursement $50/month

Professional development reimbursement

Company-paid holidays

401(k) with 3.5% employer match

Mobile phone reimbursement $75/month

Flexible PTO

Job summary

Key Data is seeking a remote Client Success professional to act as the primary contact for vacation rental clients, helping them maximize platform value. You will guide adoption, tailor recommendations, and address challenges to reduce churn and grow client happiness.

You will manage relationships, collaborate with cross-functional teams, and craft data-driven narratives to expand usage and retention. This role offers a remote-first workplace and competitive benefits.

Qualifications

• Remote position (MST/PST US Time Zones).
• 2+ years of experience in vacation rental or hotel/resort revenue management.
• Data-driven mindset focused on client growth.
• Proactive in ensuring client happiness with attention to detail and problem solving.
• Excellent interpersonal and communication skills.
• Comfortable with change and contributing to a growing startup.
• Experience using CRM tools and the KeyData platform is preferred.

Responsibilities

• Manage 150-250 client partners, ensuring successful adoption and usage of the dashboard.
• Collaborate with the Partner Success team to meet client goals and deadlines.
• Create data-driven narratives to boost client engagement and dashboard usage.
• Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
• Stay informed on industry trends to enhance service and product offerings.
• Advocate for clients' needs, working with the Product team to implement solutions.
• Develop and optimize new client retention strategies and processes.
• Deliver weekly updates on client satisfaction, retention, and team goals.
• Work with other departments to ensure top-tier project execution and high client retention.
• Promote Key Data’s vision and products within the vacation rental community.

Skills

Data-driven mindset

Excellent communication

Client relationship management

Proactive problem-solving

Interpersonal skills

Attention to detail

Adaptability

Tools

ChurnZero

HubSpot

Slack

Confluence

Jira

Google Workspace

Job description

Key Data is seeking a remote Client Success professional to act as the primary contact for vacation rental clients, helping them maximize platform value. You will guide adoption, tailor recommendations, and address challenges to reduce churn and grow client happiness.

You will manage relationships, collaborate with cross-functional teams, and craft data-driven narratives to expand usage and retention. This role offers a remote-first workplace and competitive benefits.