Remote Client Success Manager — Retention & Upsell Growth

Blacksmith Agency LLC; Texas; Remote; USD 65,000 - 95,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Client Success Manager to own an established book of recurring agency clients in a remote setting. You will retain relationships, secure renewals, and drive expansion with upsells across marketing-led brands.

Ideal candidates will have agency account management experience, a proven track record of maintaining clients and selling additional work, and comfort carrying a quota.

Qualifications

• Agency account management experience.
• A track record of keeping clients and expanding work with them.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and grow your client book, maintaining strong relationships and renewal timing.
• Identify and close upsell opportunities within each account.
• Contribute to a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a unified voice to clients.

Skills

Account management

Sales ability

Client relationship management

Job description

Blacksmith Agency LLC is seeking a Client Success Manager to own an established book of recurring agency clients in a remote setting. You will retain relationships, secure renewals, and drive expansion with upsells across marketing-led brands.

Ideal candidates will have agency account management experience, a proven track record of maintaining clients and selling additional work, and comfort carrying a quota.