Client Success Manager — Remote, Retention & Upsell Leader

Blacksmith Agency LLC; San Francisco (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Client Success Manager you own an established book of recurring clients, keeping them happy and growing their spend.

You will work with strategists and delivery teams to present one clear voice, drive retention, upsells, and a seven-figure annual quota across retention and upsells. This is a full-time remote role with a base plus commission (50/50).

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Track record of keeping clients and selling more work with measurable results.
• Comfort carrying a sales quota and communicating with senior stakeholders.

Responsibilities

• Retain and grow your book of agency clients.
• Drive upsells and expansions within each client account.
• Collaborate with strategists and delivery teams to present a single voice to clients.

Skills

Account management

Quota carrying

Client communication

Sales collaboration

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Client Success Manager you own an established book of recurring clients, keeping them happy and growing their spend.

You will work with strategists and delivery teams to present one clear voice, drive retention, upsells, and a seven-figure annual quota across retention and upsells. This is a full-time remote role with a base plus commission (50/50).