Remote Client Success Manager (Growth & Retention)

Matador Solutions, LLC; United States; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) with match

Remote within US/Canada

Hybrid in-office schedule (LA)

Job summary

Matador Solutions, LLC is seeking a Customer Success Manager (Co-op Project Manager) to own a portfolio of clients, retain and grow accounts, and drive value through data-driven insights.

You will lead client calls, interpret performance metrics, and collaborate with internal teams to ensure on-time, on-strategy delivery while exploring AI-powered improvements. This role supports a remote-friendly US/Canada setup with occasional in-office collaboration.

Qualifications

• Two years of professional experience in a client-facing role.
• Strong interpersonal and communication skills.
• Curiosity about AI and how it can improve client outcomes.
• Ability to propose improvements and build new systems.

Responsibilities

• Run client calls with clear, confident communication.
• Read lead and performance data and turn into actionable recommendations.
• Identify retention risks and upsell opportunities.
• Coordinate with internal teams to ensure timely delivery and strategy alignment.
• Contribute ideas to build better systems and AI integration.

Skills

Client relationships

Communication

Problem solving

AI curiosity

Process improvement

Team collaboration

Job description

Matador Solutions, LLC is seeking a Customer Success Manager (Co-op Project Manager) to own a portfolio of clients, retain and grow accounts, and drive value through data-driven insights.

You will lead client calls, interpret performance metrics, and collaborate with internal teams to ensure on-time, on-strategy delivery while exploring AI-powered improvements. This role supports a remote-friendly US/Canada setup with occasional in-office collaboration.