Remote Customer Success Manager - Retention & Upsell

Matador Solutions; United States; Teletrabalho; USD 75 000 - 95 000; Tempo integral

Resumo da oferta

Matador Solutions is seeking a driven client success professional to own a portfolio of clients, driving retention and growth while coordinating cross-functional teams to execute strategy. This is a full-time, remote role with competitive compensation.

You will analyze performance data, identify retention risks, and pursue upsell opportunities, contributing to AI-driven improvements across internal systems. H-1B sponsorship is confirmed for this role.

Responsabilidades

• Own a portfolio of clients to maximize retention and growth.
• Run client calls and analyze lead and performance data.
• Spot retention risks and upsell opportunities.
• Coordinate internal teams to deliver on strategy.
• Contribute to process and AI-driven improvements to internal systems.

Descrição da oferta de emprego

Matador Solutions is seeking a driven client success professional to own a portfolio of clients, driving retention and growth while coordinating cross-functional teams to execute strategy. This is a full-time, remote role with competitive compensation.

You will analyze performance data, identify retention risks, and pursue upsell opportunities, contributing to AI-driven improvements across internal systems. H-1B sponsorship is confirmed for this role.