Remote Customer Success Manager - Growth & Renewals

FusionAuth; Denver (CO); Remote; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous PTO

Employee Assistance Program

Job summary

FusionAuth in Denver, CO is seeking a Customer Success Manager to own a portfolio of accounts, drive adoption, and ensure long-term retention. You will partner with developers and executives, monitor health metrics, and identify opportunities for growth across your portfolio.

This revenue-accountable role emphasizes customer advocacy, renewals, and collaboration with sales and product teams. Remote work from the U.S. is possible; occasional onsite visits may be required for interviews.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Sales, or related roles.
• Familiarity with CRM and CS platforms such as Salesforce or Gong.
• Strong technical aptitude and ability to explain complex technology concepts.
• Customer-centric communicator with the ability to present to developers and executives.
• Data-driven problem solver able to identify patterns across a portfolio and address risk and opportunity.
• Proven ability to grow accounts by uncovering new use cases and navigating commercial conversations to close.

Responsibilities

• Own a portfolio of accounts across their full lifecycle with FusionAuth.
• Drive customer health and adoption by monitoring adoption metrics and delivering engagement.
• Manage renewals from start to closure with an eye toward future customer needs.
• Grow your portfolio by understanding customer use cases and goals, identifying expansion opportunities, and partnering with sales and marketing to execute.
• Build customer advocacy by capturing case studies, referrals, and best practices that improve the experience for the broader customer base.
• Ensure accurate revenue forecasting by maintaining updated renewal and expansion forecasts and keeping CRM records current.

Skills

Customer Success

Account Management

Sales

CRM

Tools

Salesforce

Gong

Job description

FusionAuth in Denver, CO is seeking a Customer Success Manager to own a portfolio of accounts, drive adoption, and ensure long-term retention. You will partner with developers and executives, monitor health metrics, and identify opportunities for growth across your portfolio.

This revenue-accountable role emphasizes customer advocacy, renewals, and collaboration with sales and product teams. Remote work from the U.S. is possible; occasional onsite visits may be required for interviews.