Remote Client Success Manager — Grow Accounts & Revenue

Blacksmith Agency LLC; Seattle (WA); Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Base salary plus commission

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients, ensuring renewals and growth while our sales team wins new clients.

You will work with the strategists and delivery team to present one clear voice to clients, upsell projects, and manage a seven-figure annual quota.

Qualifications

• Agency account management experience across marketing, digital, creative or advertising agencies.
• Proven track record keeping clients and selling additional work with measurable results.
• Comfort with a quota and ability to communicate clearly with senior client stakeholders.
• Must be able to work in a remote environment with cross-functional teams.

Responsibilities

• Retention across your book of clients, renewals, and early warning of drift.
• Upsells and expansion: identify next projects and close new work.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to clients.

Skills

Account management

Client relationships

Upselling / expansion

Quota ownership

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients, ensuring renewals and growth while our sales team wins new clients.

You will work with the strategists and delivery team to present one clear voice to clients, upsell projects, and manage a seven-figure annual quota.