Remote Client Success Manager — Growth & Retention Lead

Blacksmith Agency LLC; Chicago (IL); Remote; USD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive retention and growth.

Work with strategists and delivery teams to ensure one clear voice to clients, manage renewals and upsells, and meet a seven-figure annual quota while communicating clearly with senior stakeholders.

Qualifications

• Agency account management experience required.
• Proven track record of keeping clients and expanding work with measurable results.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals and early warning when drift occurs.
• Upsells and expansion: identify and sell the next project within each client.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Quota carrying

Client relationship management

Sales

Job description

Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive retention and growth.

Work with strategists and delivery teams to ensure one clear voice to clients, manage renewals and upsells, and meet a seven-figure annual quota while communicating clearly with senior stakeholders.