Remote Client Success Manager - Flexible Hours & Growth

F.H. Black & Company Incorporated; Virginia; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% remote work

Flexible schedule

Competitive pay

Generous vacation

Health & retirement

Wellness & growth

Job summary

F.H. Black and Company Inc is seeking a Client Success Manager who thrives in a fast-paced, technical environment and is ready to take on new challenges.

You will work with new and existing clients to understand needs, address technical challenges, and maximize value of our tools while building lasting relationships. You’ll collaborate with internal teams to improve the client experience, driving satisfaction, retention, and growth.

Qualifications

• 3-5 years’ experience in Client Success and/or Account Management.
• 3-5 years’ experience with HubSpot or Salesforce.
• 3-5 years’ experience using project management tools such as Asana.
• Experience in Public Sector Finance and ability to align training with objectives.
• Strong analytical thinking and problem-solving skills.
• Proficiency with MS Office Suite, especially Excel.

Responsibilities

• Manage client relationships and act as main contact to enhance experience.
• Guide tool usage and facilitate client meetings for updates.
• Identify opportunities for additional services to drive revenue and reduce churn.
• Monitor SLAs and support to maximize client value and revenue.
• Handle helpdesk inquiries, assign tickets, and ensure timely resolutions.
• Collaborate with marketing to create sales collateral and maintain CRM records.
• Stay updated on industry trends and prioritize tasks for effective client management.

Skills

Client Relationship Management

Project Management

Analytical Thinking

Public Sector Finance

Tools

HubSpot

Salesforce

Asana

Workiva

Caseware

Blackline

Trintech

Gravity

SAP

Concur

Excel

Job description

F.H. Black and Company Inc is seeking a Client Success Manager who thrives in a fast-paced, technical environment and is ready to take on new challenges.

You will work with new and existing clients to understand needs, address technical challenges, and maximize value of our tools while building lasting relationships. You’ll collaborate with internal teams to improve the client experience, driving satisfaction, retention, and growth.