Remote Client Success Manager for Growth

VerifiedFirst; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote contracting role

Growth opportunities

Strong team culture

Job summary

Verified First is seeking a Client Success Manager to build and manage client relationships, focusing on pre-employment screening needs and timely placements. You will serve as the liaison between clients and Verified First stakeholders to deliver a world-class client experience.

The role emphasizes proactive relationship building, strategic conversations with executives, and ongoing account management to ensure client success and renewal in a remote, fast-paced environment.

Qualifications

• High School Diploma required; Bachelor's preferred in business or related field.
• 2+ years in Customer Success or Account Management.
• Experience with CRA or HRIS platforms.
• Experience using Salesforce or similar CRM is a plus.
• Working knowledge of G-Suite and Microsoft Office products.

Responsibilities

• Build and nurture client relationships through value-driven conversations.
• Identify and engage with key leadership/decision makers.
• Contact at-risk clients to resolve issues and retain them.
• Drive client satisfaction by forming strong partnerships.
• Monitor client health via media, data, and industry changes.
• Match Verified First products to client hiring needs.
• Deliver quarterly and yearly business reviews with focus on goals and value.
• Perform other duties as needed.

Skills

Customer Success

Account Manager

Communication

Problem solving

Relationship building

Independent work

Fast-paced environment

Education

High School Diploma

Bachelor's Degree in Business Administration

Tools

Salesforce

G-Suite

Microsoft Office

Job description

Verified First is seeking a Client Success Manager to build and manage client relationships, focusing on pre-employment screening needs and timely placements. You will serve as the liaison between clients and Verified First stakeholders to deliver a world-class client experience.

The role emphasizes proactive relationship building, strategic conversations with executives, and ongoing account management to ensure client success and renewal in a remote, fast-paced environment.