Client Success Manager

F.H. Black & Company Incorporated; Virginia; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% remote work

Flexible schedule

Competitive pay

Generous vacation

Health & retirement

Wellness & growth

Job summary

F.H. Black and Company Inc is seeking a Client Success Manager who thrives in a fast-paced, technical environment and is ready to take on new challenges.

You will work with new and existing clients to understand needs, address technical challenges, and maximize value of our tools while building lasting relationships. You’ll collaborate with internal teams to improve the client experience, driving satisfaction, retention, and growth.

Qualifications

• 3-5 years’ experience in Client Success and/or Account Management.
• 3-5 years’ experience with HubSpot or Salesforce.
• 3-5 years’ experience using project management tools such as Asana.
• Experience in Public Sector Finance and ability to align training with objectives.
• Strong analytical thinking and problem-solving skills.
• Proficiency with MS Office Suite, especially Excel.

Responsibilities

• Manage client relationships and act as main contact to enhance experience.
• Guide tool usage and facilitate client meetings for updates.
• Identify opportunities for additional services to drive revenue and reduce churn.
• Monitor SLAs and support to maximize client value and revenue.
• Handle helpdesk inquiries, assign tickets, and ensure timely resolutions.
• Collaborate with marketing to create sales collateral and maintain CRM records.
• Stay updated on industry trends and prioritize tasks for effective client management.

Skills

Client Relationship Management

Project Management

Analytical Thinking

Public Sector Finance

Tools

HubSpot

Salesforce

Asana

Workiva

Caseware

Blackline

Trintech

Gravity

SAP

Concur

Excel

Job description

We’re looking for a Client Success Manager who thrives in a fast-paced, technical environment and is ready to take on new challenges. Are you a motivated, customer-focused professional with a passion for problem-solving and building lasting client relationships?

About the Role

As a Client Success Manager, you will work closely with new and existing clients to understand their needs, address technical challenges, and maximize the value of our industry-leading tools and software while cultivating strong relationships to ensure their long-term success. You will collaborate with internal teams to continuously improve the client experience. driving client satisfaction, retention, and growth.

Key Responsibilities

• Client Relationship Management
  • Build and maintain strong client relationships, acting as the main point of contact to enhance client experience.
  • Provide guidance on tool usage and facilitate client meetings for updates.
• Opportunity & Revenue Growth
  • Identify opportunities for additional services based on client feedback.
  • Monitor client SLAs and support to drive revenue and prevent churn.
• Client Support
  • Manage helpdesk inquiries, assign tickets, and ensure timely resolution.
• Collaboration & Reporting
  • Work with marketing to create sales collateral and maintain accurate customer relationship management (CRM) records.
• Continuous Improvement
  • Stay updated on industry trends and prioritize tasks to ensure effective client management.

You possess

• 3 - 5 years’ experience in Client Success and/or Account Management
• 3 - 5 years’ experience using client management software such as HubSpot, Salesforce
• 3 - 5 years’ experience using project management software, such as Asana
• Experience working in Public Sector Finance
• Sharp business acumen is a must to ensure training aligns with organizational objectives.
• Proficiency in analytical thinking and problem-solving, able to consider multiple perspectives.
• Familiarity with financial software such as Workiva, Caseware, Blackline, Trintech, Gravity, SAP, Concur Invoice Solutions
• Ability to effectively use the entire MS Office Suite including Outlook, Word & PowerPoint, specifically Excel as a power user.
• Outstanding verbal, written, and presentation skills -
  • Clear, concise, professional communication, in both inquiry and response.
  • Uses effective listening skills to seek understanding.

Why Join Us?

At F.H. Black and Company Inc, we’ve spent nearly 30 years empowering finance teams to tackle complex challenges and drive change in industries like government, higher education, and public accounting. Our mission is to help clients achieve more with less, improve efficiency, and accelerate results. We thrive on innovation, pushing beyond the status quo, and embracing continuous learning. If you’re someone who thrives on autonomy, solving tough problems, and making a real impact, you'll fit right in. Enjoy the freedom to work remotely and be part of a culture that values flexibility, growth, and collaboration. See how we’re making an impact today— https://www.fhblackinc.com

Benefits

• 100% remote work – Enjoy the flexibility of working fully remotely from your secure and confidential home office
• Flexible schedule – Optional compressed workweek (based on performance)
• Competitive pay – Reflects your skills and experience
• Time off – Generous vacation policy
• Health & retirement – Medical, dental, vision, and savings options
• Wellness & growth – Fitness and professional development reimbursements

F.H. Black is dedicated to fostering a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds, and we are committed to accommodating the needs of all candidates during our selection process. Please note that replies may filter to your “Other” inbox.