Remote Client Success Manager - Relationship & Growth Champion

Ai Market Dominance; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Plumber Marketing USA is seeking a Client Success Manager who is highly organized, dependable, and an excellent communicator. You will manage client relationships, coordinate with internal teams, follow up on tasks, and ensure client needs are handled promptly and professionally.

No deep digital marketing expertise is required; a basic understanding helps. The role emphasizes clear communication, ownership, and the ability to manage multiple clients and priorities from a remote setting.

Qualifications

• Experience in client success or account management.
• Strong written and spoken English.
• Basic understanding of digital marketing.
• Excellent communication and organizational skills.
• Strong follow-up and task management abilities.
• Comfortable communicating through email, phone, and video calls.
• Proficient with Google Docs and Google Sheets.
• Able to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong client relationships.
• Conduct monthly client check-in and report review calls.
• Respond to client questions and concerns professionally and promptly.
• Track client requests, tasks, and action items.
• Follow up with internal teams and clients to ensure tasks are completed.
• Keep accurate CRM notes and client records.
• Coordinate with SEO, Ads, and Marketing teams on client needs.
• Review basic marketing reports and communicate updates to clients.
• Help onboard new clients and set clear expectations.
• Monitor open issues and proactively address potential problems.
• Complete daily task reviews and follow-ups.

Skills

Excellent communication

Organizational skills

Follow-through

Proactive

Multi-client management

Tools

Google Docs

Google Sheets

CRM systems

GoHighLevel

Slack

ClickUp

Google Ads

Job description

Plumber Marketing USA is seeking a Client Success Manager who is highly organized, dependable, and an excellent communicator. You will manage client relationships, coordinate with internal teams, follow up on tasks, and ensure client needs are handled promptly and professionally.

No deep digital marketing expertise is required; a basic understanding helps. The role emphasizes clear communication, ownership, and the ability to manage multiple clients and priorities from a remote setting.