Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

Affirm is seeking a Client Success professional in Houston, Texas, to build long-term partnerships with merchant partners. Responsibilities include managing a portfolio of accounts, overseeing contract renewals, and analyzing merchant performance to enhance relationships.

The ideal candidate will have over 5 years of B2B experience, strong relationship management skills, and be comfortable using tools like Salesforce. Affirm offers a remote-first work environment, health care coverage, and other benefits.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience in negotiating and closing commercial contracts.
• Strong written and verbal communication abilities.

Responsibilities

• Manage a portfolio of accounts and foster long-term relationships.
• Oversee contract renewals and pricing updates.
• Analyze merchant performance to increase product adoption.

Skills

B2B client-facing experience

Negotiation skills

Customer relationship management

Cross-functional project management

Excellent communication skills

Analytical skills

Salesforce proficiency

Tools

Salesforce

Business Intelligence tools

Job description

Affirm is seeking a Client Success professional in Houston, Texas, to build long-term partnerships with merchant partners. Responsibilities include managing a portfolio of accounts, overseeing contract renewals, and analyzing merchant performance to enhance relationships.

The ideal candidate will have over 5 years of B2B experience, strong relationship management skills, and be comfortable using tools like Salesforce. Affirm offers a remote-first work environment, health care coverage, and other benefits.