Remote Client Success Lead - Digital Marketing

Ignite Systems; United States; Remote; USD 65,000 - 79,000; Full time

Job summary

Ignite Systems is seeking a client success specialist to own the client experience in a fast-growing AI-focused company. You will onboard clients, build lasting relationships, and drive retention while turning satisfied customers into referrals and testimonials.

Our AI handles most fulfillment, so you’ll focus on people, results, and ensuring clients feel they’re in expert hands. The role emphasizes relationship-building, clear communication, and a sales-minded approach to maximize client value

Qualifications

• 2+ years in client success, account management, or digital marketing agency work.
• Strong digital marketing knowledge, particularly SEO, Google Business Profiles, and online advertising.
• Excellent communication, phone confidence, and ability to build relationships.
• Sales-minded with focus on retention, referrals, and client satisfaction.
• Comfortable learning new technology and handling occasional technical tasks.
• Bonus: Experience with Facebook or Instagram ads.

Responsibilities

• Onboard new clients and establish strong relationships.
• Maintain high retention and turn happy clients into referrals and testimonials.
• Ensure clients feel they are in expert hands and that outcomes meet expectations.
• Collaborate with internal teams to optimize fulfillment and client success.

Skills

Client success

Account management

Digital marketing

SEO

Google Business Profile

Communication skills

Sales mindset

Relationship building

Technical tasks

Facebook/Instagram ads

Job description

Ignite Systems is seeking a client success specialist to own the client experience in a fast-growing AI-focused company. You will onboard clients, build lasting relationships, and drive retention while turning satisfied customers into referrals and testimonials.

Our AI handles most fulfillment, so you’ll focus on people, results, and ensuring clients feel they’re in expert hands. The role emphasizes relationship-building, clear communication, and a sales-minded approach to maximize client value