Client Success Manager

Ignite Systems; United States; Remote; USD 65,000 - 79,000; Full time

Job summary

Ignite Systems is seeking a client success specialist to own the client experience in a fast-growing AI-focused company. You will onboard clients, build lasting relationships, and drive retention while turning satisfied customers into referrals and testimonials.

Our AI handles most fulfillment, so you’ll focus on people, results, and ensuring clients feel they’re in expert hands. The role emphasizes relationship-building, clear communication, and a sales-minded approach to maximize client value

Qualifications

• 2+ years in client success, account management, or digital marketing agency work.
• Strong digital marketing knowledge, particularly SEO, Google Business Profiles, and online advertising.
• Excellent communication, phone confidence, and ability to build relationships.
• Sales-minded with focus on retention, referrals, and client satisfaction.
• Comfortable learning new technology and handling occasional technical tasks.
• Bonus: Experience with Facebook or Instagram ads.

Responsibilities

• Onboard new clients and establish strong relationships.
• Maintain high retention and turn happy clients into referrals and testimonials.
• Ensure clients feel they are in expert hands and that outcomes meet expectations.
• Collaborate with internal teams to optimize fulfillment and client success.

Skills

Client success

Account management

Digital marketing

SEO

Google Business Profile

Communication skills

Sales mindset

Relationship building

Technical tasks

Facebook/Instagram ads

Job description

Great with people and digital marketing? Take ownership of client success at a fast-growing AI company.

Ignite Systems helps home service businesses dominate Google Maps, Google Search, and AI search platforms like ChatGPT. Our services include SEO, Google Business Profile optimization, Local Services Ads, and website development. We've grown to approximately $70,000 in monthly recurring revenue in just four months, and we're profitable.

The opportunity

We're looking for someone exceptional at building relationships who can take complete ownership of our client experience. You'll onboard new clients, build lasting relationships, keep retention high, and turn happy customers into referrals and testimonials. Our AI handles most of the fulfillment, so your focus is on people, results, and making sure every client feels they're in expert hands.

What we're looking for

• 2+ years in client success, account management, or digital marketing agency work
• Strong digital marketing knowledge, particularly SEO, Google Business Profiles, and online advertising
• Excellent communication skills, confidence on the phone, and a natural ability to build relationships
• A sales mindset with a focus on retention, referrals, and client satisfaction
• Comfortable learning new technology and handling occasional technical tasks
• Bonus: Experience with Facebook or Instagram ads

Compensation

$72,000 base salary with $106,000+ annual earning potential through quarterly performance bonuses and uncapped referral commissions. Opportunity for increased compensation and leadership responsibilities as the company grows.

Remote (U.S.) | Full-time