Remote Client Success Coordinator

MCMC; Atlanta (GA); Remote; USD 25,000 - 30,000; Full time

Job summary

MCMC is seeking a fast-paced, fully remote Client Coordinator who thrives on organization and exceptional customer service. You will support clients, physicians, and partners, moving cases forward while managing multiple items and ensuring accuracy in documentation.

The role emphasizes proactive communication, attention to detail, and independent work in a flexible, remote setting with a Monday–Friday schedule and occasional weekends as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience; medical office or insurance industry preferred.
• Knowledge of multiple software programs including Word, Outlook, Excel, and Internet.
• Must be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to management directions accurately.
• Demonstrate accuracy, thoroughness, and responsibility for quality of work; take initiative to improve.
• Excellent communication skills are essential.
• Ability to work independently, prioritize tasks and manage time efficiently.

Responsibilities

• Handle and respond promptly to inquiries from clients and others acting on their behalf.
• Enter client or claimant information into systems and retrieve data as needed.
• Maintain daily contact with QA department regarding workflow and report status.
• Contact providers for assignments and update databases.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with the team to ensure timely case handling.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality assurance issues.
• Notify management of report issues or concerns.
• Ensure practices comply with safety and legal regulations.
• Perform other duties as assigned.

Skills

Highly organized

Attention to detail

Excellent communication

Independent worker

Time management

Education

High school diploma or equivalent

1 year clerical experience

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

MCMC is seeking a fast-paced, fully remote Client Coordinator who thrives on organization and exceptional customer service. You will support clients, physicians, and partners, moving cases forward while managing multiple items and ensuring accuracy in documentation.

The role emphasizes proactive communication, attention to detail, and independent work in a flexible, remote setting with a Monday–Friday schedule and occasional weekends as needed.