Remote Client Coordination Specialist

Velvethorizons; Salt Lake City (UT); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote-friendly

Performance-based pay

Training and support

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a primarily remote setting.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks. Onboarding and ongoing training are provided to support a successful transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a primarily remote setting.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks. Onboarding and ongoing training are provided to support a successful transition into the role.