Remote Client Success Associate: Grow into a Manager

Tenoneten; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life保险

Flexible Spending Account & Limited F"

Family-friendly parental leave, etc.

On-demand wellness platform access for

PerkSpot discount program for 900+ MER

Job summary

TrueAccord seeks an Associate Client Manager to learn its platform, support client management operations, and build the data literacy and communication skills needed for career growth into a Client Manager role.

You will manage a portfolio of passive clients, assist in day-to-day account activities, prepare routine reports and dashboards, resolve routine inquiries, and collaborate with internal teams to ensure service quality and timely delivery of client needs.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Entry-level experience in Client Success, Customer Support, Operations, or related field.
• Experience in debt collections or default management.

Responsibilities

• Portfolio management to ensure service delivery and client satisfaction.
• Assist Client Managers with day-to-day account management and metrics.
• Prepare routine reports, dashboards, and meeting materials.
• Handle routine client inquiries and assist in issue resolution.
• Collaborate with internal teams to meet quality requirements.
• Engage in training to build debt collection and product knowledge.

Skills

Excellent communication

Organizational skills

Data entry & reporting

Learning complex software

Education

Bachelor's degree or equivalent experience

Job description

TrueAccord seeks an Associate Client Manager to learn its platform, support client management operations, and build the data literacy and communication skills needed for career growth into a Client Manager role.

You will manage a portfolio of passive clients, assist in day-to-day account activities, prepare routine reports and dashboards, resolve routine inquiries, and collaborate with internal teams to ensure service quality and timely delivery of client needs.