Entry-Level Client Success Associate (Remote)

TrueML; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life保险

Flexible Spending Account & Limited FS

Family-friendly parental leave, time‑o

On-demand wellness platform access for

PerkSpot discount program for 900+ Mer

Job summary

TrueAccord, a wholly owned subsidiary of TrueML, is seeking an Associate Client Manager to support the Client Management team. You will learn TrueAccord’s platform, assist with daily client needs, and help ensure efficient operations while developing data literacy and strategic thinking for future growth.

This entry-level role focuses on training across debt collection, product features, and client strategy, with mentoring and opportunities to advance to a Client Manager position.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Entry-level experience in Client Success, Customer Support, Operations.
• Experience in debt collections or default management.
• Strong organizational and communication skills.
• Ability to learn complex software tools quickly.
• Collaborative mindset to grow into client-facing role.

Responsibilities

• Manage a portfolio of passive clients and ensure service delivery and satisfaction.
• Support Client Managers in day-to-day account management and documentation.
• Prepare routine reports, dashboards, and meeting materials with data integrity.
• Serve as initial contact for routine client inquiries and problems.
• Collaborate with internal teams to fulfill client deliverables.
• Engage in training to build debt-collection and client-strategy expertise.

Skills

Attention to detail

Strong communication

Organizational skills

Data reporting

Quick learner of software

Education

Bachelor's degree or equivalent

Job description

TrueAccord, a wholly owned subsidiary of TrueML, is seeking an Associate Client Manager to support the Client Management team. You will learn TrueAccord’s platform, assist with daily client needs, and help ensure efficient operations while developing data literacy and strategic thinking for future growth.

This entry-level role focuses on training across debt collection, product features, and client strategy, with mentoring and opportunities to advance to a Client Manager position.