Associate Client Manager (Fully Remote)

TrueAccord; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

TrueAccord Corp. is seeking an entry-level Client Success professional to join the Client Management team.

You will learn TrueAccord's platform and client operations while supporting Client Managers to maintain operational efficiency and data accuracy. In this role you will manage a portfolio of passive clients, prepare routine reports and dashboards for client check-ins, and partner with internal support teams to process requests and resolve issues.

Qualifications

• Entry-level experience in Client Success, Support, or Operations.
• Strong communication skills.
• Collaborative, detail-oriented, and eager to grow into a client-facing role.

Responsibilities

• Manage a portfolio of mainly passive clients and maintain high levels of client satisfaction.
• Prepare routine reports, dashboards, and meeting materials for client check-ins.
• Partner with internal support teams to process requests and resolve issues.

Skills

Communication skills

Detail-oriented

Client Success

Team collaboration

Tools

Dashboards

Job description

• This is a foundational role in the Client Management team focused on learning TrueAccord's platform and client operations.
• You'll support Client Managers to ensure operational efficiency and data accuracy.

What You'll Do:

• Manage a portfolio of mainly passive clients and maintain high levels of client satisfaction.
• Prepare routine reports, dashboards, and meeting materials for client check-ins.
• Partner with internal support teams to process requests and resolve issues.

Who You Are:

• You have entry-level experience in Client Success, Support, or Operations and strong communication skills.
• You're collaborative, detail-oriented, and eager to grow into a client-facing role.

TrueAccord

TrueAccord combines machine learning with a human-based approach to transform debt resolution and help people achieve financial health. With a world-class leadership team and passionate team members, the company helps millions of consumers regain their financial footing.