Remote Client Success Associate

Pitney Bowes; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits globally

PB Benefits and Wellbeing Programs

Job summary

Pitney Bowes is hiring for a fully remote billing support role. You will work directly with clients and sales to resolve complex billing issues through phone, email and chat, collaborating with internal teams to address root causes and prevent recurrence.

We seek advocates for client success with strong analytical, organizational, and communication skills. The role emphasizes responsiveness, accuracy, and proactive problem solving in a remote, fast-paced environment.

Qualifications

• Strong analytical and organizational skills.
• Ability to multitask and manage change.
• Excellent verbal and written communication with clients.

Responsibilities

• Work one on one with clients and sales to solve complex billing issues via phone, email and chat.
• Collaborate with other departments to solve client issues.
• Find root cause to prevent repeat issues.
• Collect on accounts where appropriate.
• Help drive PB revenue by identifying customer needs and providing recommendations.

Skills

Analytical thinking

Organizational skills

Multitasking

Attention to detail

Excellent communication

Active listening

Patience with customers

Adaptability

Education

High School diploma or equivalent

Job description

Pitney Bowes is hiring for a fully remote billing support role. You will work directly with clients and sales to resolve complex billing issues through phone, email and chat, collaborating with internal teams to address root causes and prevent recurrence.

We seek advocates for client success with strong analytical, organizational, and communication skills. The role emphasizes responsiveness, accuracy, and proactive problem solving in a remote, fast-paced environment.