Remote Account Support & Billing Specialist

Pitney Bowes; Wisconsin; Remote; USD 20,000 - 28,000; Full time

Job summary

Pitney Bowes is hiring for a fully remote billing support role in the United States. You will work one-on-one with clients and sales to resolve complex billing issues across Pitney Bowes entities via phone, email, and chat.

The role involves collaborating with other departments, identifying root causes, and collecting on accounts when appropriate. We are looking for strong analytical and organizational skills, multitasking ability, and excellent verbal/written communication.

Qualifications

• Strong analytical and organizational skills.
• Ability to multitask and manage change.
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail.
• Active listening skills to determine customer needs and a best course of action.
• Ability to be patient and friendly with all types of customers.
• Flexibility and adaptability to work in a fast-paced environment.
• Familiarity with computers and telephone etiquette.
• High School diploma or equivalent.

Responsibilities

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat.
• Collaborate with other departments to solve client issues.
• Find root cause to prevent repeat issues.
• Collect on accounts where appropriate.
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate.

Skills

Analytical skills

Organizational skills

Multitasking

Verbal communication

Written communication

Active listening

Patience

Telephone etiquette

Customer service

Education

High School diploma or equivalent

Job description

Pitney Bowes is hiring for a fully remote billing support role in the United States. You will work one-on-one with clients and sales to resolve complex billing issues across Pitney Bowes entities via phone, email, and chat.

The role involves collaborating with other departments, identifying root causes, and collecting on accounts when appropriate. We are looking for strong analytical and organizational skills, multitasking ability, and excellent verbal/written communication.