Client Billing & Revenue Solutions Specialist

Pitney Bowes; United States; Remote; USD 52,000 - 64,000; Full time

Job summary

Pitney Bowes is a technology-driven company offering SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. A billing specialist will work one-on-one with clients and sales teams to resolve complex billing issues via phone, email, and chat.

The role requires collaboration with multiple departments, account collection when needed, and identifying customer needs to drive revenue and provide recommendations.

Qualifications

• Strong analytical and organizational skills to multitask and manage change.
• Excellent verbal and written communication and active listening to determine customer needs.
• Self-starter with patience, flexibility, and ability to troubleshoot issues clearly.

Responsibilities

• Work one on one with clients and sales to solve complex billing issues via phone, email and chat.
• Collaborate with other departments to solve client issues and find root cause to prevent repeat issues.
• Collect on accounts where appropriate and help drive PB revenue by identifying customer needs and providing recommendations.

Skills

Analytical skills

Verbal and written communication

Self-starter / adaptability

Job description

Pitney Bowes is a technology-driven company offering SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. A billing specialist will work one-on-one with clients and sales teams to resolve complex billing issues via phone, email, and chat.

The role requires collaboration with multiple departments, account collection when needed, and identifying customer needs to drive revenue and provide recommendations.