Client Billing Specialist (Fully Remote)

Pitney Bowes; United States; Remote; USD 52,000 - 64,000; Full time

Job summary

Pitney Bowes is a technology-driven company offering SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. A billing specialist will work one-on-one with clients and sales teams to resolve complex billing issues via phone, email, and chat.

The role requires collaboration with multiple departments, account collection when needed, and identifying customer needs to drive revenue and provide recommendations.

Qualifications

• Strong analytical and organizational skills to multitask and manage change.
• Excellent verbal and written communication and active listening to determine customer needs.
• Self-starter with patience, flexibility, and ability to troubleshoot issues clearly.

Responsibilities

• Work one on one with clients and sales to solve complex billing issues via phone, email and chat.
• Collaborate with other departments to solve client issues and find root cause to prevent repeat issues.
• Collect on accounts where appropriate and help drive PB revenue by identifying customer needs and providing recommendations.

Skills

Analytical skills

Verbal and written communication

Self-starter / adaptability

Job description

• Work one on one with clients and sales to solve complex billing issues via phone, email and chat.
• Collaborate with other departments to solve client issues and find root cause to prevent repeat issues.
• Collect on accounts where appropriate and help drive PB revenue by identifying customer needs and providing recommendations.

What We're Looking For:

• Strong analytical and organizational skills with ability to multitask and manage change.
• Excellent verbal and written communication and active listening to determine customer needs.
• Self-starter with patience, flexibility, and ability to troubleshoot issues clearly.

Why Pitney Bowes:

• Provide the opportunity to grow and develop your career.
• Offer an inclusive environment that encourages diverse perspectives and ideas.
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization.

Pitney Bowes

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. Their passionate and ambitious team delivers innovations to help clients navigate commerce, with a culture centered on Client, Team, Win, and Innovate.