Remote Billing & Client Support Specialist

Pitney Bowes; Seattle (WA); Remote; USD 20,000 - 28,000; Full time

Job summary

Pitney Bowes is hiring for a fully remote role in the United States. You will handle customer inquiries via phone, email and chat, resolve billing issues and collect on accounts where appropriate.

The role emphasizes active listening, patient communication, and helpful problem-solving to drive client satisfaction. Requirements include a High School diploma or equivalent, and the ability to work independently with strong computer and telephone etiquette.

Qualifications

• Experience handling customer inquiries via multiple channels to resolve issues.
• Ability to gather information, verify details and provide clear guidance.

Responsibilities

• Collect on accounts where appropriate.
• Assist clients with billing questions and product/service usage guidance.
• Demonstrate ability to manage workload with minimal supervision and maintain professional phone etiquette.

Skills

Customer service

Communication

Active listening

Patience

Problem solving

Education

High School diploma or equivalent

Job description

Pitney Bowes is hiring for a fully remote role in the United States. You will handle customer inquiries via phone, email and chat, resolve billing issues and collect on accounts where appropriate.

The role emphasizes active listening, patient communication, and helpful problem-solving to drive client satisfaction. Requirements include a High School diploma or equivalent, and the ability to work independently with strong computer and telephone etiquette.