Remote Client Success Analyst – Ed-Tech

Banyansoftware; Virginia; Remote; USD 65,000 - 75,000; Full time

Job summary

Banyan Software is seeking a Client Support Analyst to serve as the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. You will manage relationships, configure systems, coordinate development requests, and test changes.

The role requires 5–7 years in Ed-Tech, ability to work EST, and full remote work. Strong communication, problem solving, organization, and cross-team coordination are essential to deliver reliable, high-quality support.

Qualifications

• 5 to 7 years of experience (ideally in Ed-Tech)
• Can work EST
• Be fully remote
• Strong client service, communication, and relationship-building skills.
• Analytical and problem-solving abilities, with attention to detail.
• Strong organizational skills and the ability to manage multiple requests and deadlines.
• Ability to learn complex systems and understand how configuration changes affect client workflows.
• Ability to gather requirements, document technical needs, and coordinate work across teams.
• Experience with software support, systems analysis, implementation, quality assurance, or technical client services preferred.
• Experience with school admissions processes or educational technology is a plus.

Responsibilities

• Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions.
• System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented.
• Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work.
• Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality meets expectations.
• Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes.
• Cross‑Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members.

Skills

Client support

Communication

Analytical thinking

Organization

Cross-team coordination

Relationship building

Job description

Banyan Software is seeking a Client Support Analyst to serve as the primary contact for a portfolio of school clients, ensuring admissions systems meet operational needs. You will manage relationships, configure systems, coordinate development requests, and test changes.

The role requires 5–7 years in Ed-Tech, ability to work EST, and full remote work. Strong communication, problem solving, organization, and cross-team coordination are essential to deliver reliable, high-quality support.